At CadyCraft (SHRI KARNI ENTERPRISES), we value our customers and follow a fair and simple cancellation policy.
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Order Cancellation: Cancellations are accepted only if requested on the same day of placing the order. If the order has already been processed or shipped, cancellation may not be possible.
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We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. Once the return product is received it will be inspected and the return will be approved within 2 days
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Damaged or Defective Products: If you receive a damaged or defective item, please inform our customer service on the same day of delivery. Once verified, we will provide a replacement or refund.
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Product Not as Expected: If the product you receive is different from what was shown on our website or does not meet your expectations, kindly report it to our customer service within the same day of delivery. Our team will review your complaint and take the appropriate action.
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Manufacturer Warranty: For products covered under a manufacturer’s warranty, issues must be raised directly with the manufacturer.
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Refunds: Once approved, refunds will be processed within 9–15 business days and credited to the original payment method.