At CadyCraft, we value our customers and follow a fair and simple cancellation policy.
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Order Cancellation: Cancellations are accepted only if requested on the same day of placing the order. If the order has already been processed or shipped, cancellation may not be possible.
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Perishable Items: For items like flowers, food, or other perishables, cancellations are not allowed. However, if the quality of the delivered product is not satisfactory, we will arrange a refund or replacement.
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Damaged or Defective Products: If you receive a damaged or defective item, please inform our customer service on the same day of delivery. Once verified, we will provide a replacement or refund.
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Product Not as Expected: If the product you receive is different from what was shown on our website or does not meet your expectations, kindly report it to our customer service within the same day of delivery. Our team will review your complaint and take the appropriate action.
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Manufacturer Warranty: For products covered under a manufacturer’s warranty, issues must be raised directly with the manufacturer.
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Refunds: Once approved, refunds will be processed within 9–15 business days and credited to the original payment method.