CadyCraft – Return, Refund, Replacement & Cancellation Policy

1. Order Cancellation Policy

  • Customers can cancel their orders within 12 hours of placing the order and completing the payment.
  • If an order is cancelled within 12 hours of payment, the customer will receive a 100% refund of the amount paid.
  • If a customer requests cancellation after 12 hours, a 30% cancellation charge will be deducted from the total order amount, and the remaining 70% will be refunded, provided the order has not yet been shipped.
  • Once the product has been shipped, the order cannot be cancelled.
  • All eligible cancellation refunds will be processed through the customer’s original payment method.

2. Return & Replacement Policy

At CadyCraft, our products are specially crafted with attention to detail. Therefore, returns or replacements are generally not accepted under normal circumstances.

Returns, replacements, or refunds will only be considered if the product is completely damaged (Total Damage) or severely damaged (Major Damage) at the time of delivery.

Mandatory Unboxing Video Requirement

  • Customers must record a complete, continuous, and unedited unboxing video from the moment they begin opening the package until the product is fully unpacked.
  • The video must clearly show the original packaging, seals, shipping box, and the condition of the product.
  • If the product is damaged during delivery, the damage must be clearly visible in the unboxing video.
  • Customers must email the complete unboxing video, order number, and details of the damage within 24 hours of delivery.
  • Once a return request is approved, the product must be returned within 7 days from the original delivery date.

Important Condition

If a customer fails to provide a complete, start-to-finish unboxing video and submits only photographs of the damaged product, CadyCraft will not accept any return, refund, or replacement claim under its standard policy, subject to applicable consumer protection laws.

3. Handmade Product Policy

All furniture and home décor products offered by CadyCraft are handcrafted by skilled artisans.

Since our products are handmade, slight variations in appearance, texture, and finishing are natural and should be expected.

  • Minor variations may occur in the product’s color, finish, natural wood texture, polish, carving, and overall appearance.
  • The actual product may appear slightly different from the images displayed on our website due to lighting conditions, screen settings, natural wood characteristics, and the handmade manufacturing process.
  • Such minor variations are considered natural characteristics of handcrafted products and will not be treated as manufacturing defects or damage.
  • Returns, refunds, or replacements will not be accepted solely due to minor differences in color, finish, wood grain, texture, or other natural handmade variations.

However, in cases of genuine manufacturing defects, major damage, or significant differences from the agreed product specifications, the customer’s rights under applicable consumer protection laws will remain protected.

4. Refund Policy

NO REFUND is available under normal circumstances.

Refunds or replacements may only be considered under the following exceptional conditions:

  • The product is completely or severely damaged at the time of delivery.
  • The customer provides a complete and clear unboxing video showing the damage.
  • The damage has been verified and approved by the CadyCraft team after inspection.

In such cases, customers may be offered a replacement of the same product or another product of equivalent value. A refund may also be provided in eligible cases.

All approved returned products must be sent back in their original condition, along with the original packaging materials, attached tags, invoice, courier receipt, and other relevant documents.

5. Customized & Made-to-Order Products

  • Products specially manufactured or customized according to a customer’s requirements are generally not eligible for return, refund, or exchange.
  • Once the manufacturing process has started, requests to modify the product’s design, dimensions, color, or finish may not be accepted.
  • Returns or refunds will not be provided for minor variations resulting from the handmade manufacturing process.
  • In cases of major damage or genuine manufacturing defects at the time of delivery, requests will be reviewed in accordance with our Return Policy and applicable consumer protection laws.

AI-Generated Images & Customization Policy

If a product has been customized based on an AI (Artificial Intelligence)-generated image, design, or reference picture provided by the customer, certain design elements, shapes, carvings, colors, finishes, and other details shown in the AI-generated image may not be possible to reproduce exactly in real wood or handcrafted furniture.

  • Customization has certain practical and manufacturing limitations. Therefore, the final product may have slight differences in design, dimensions, color, finish, carving, or other details compared to the AI-generated reference image.
  • Customers must understand that AI-generated images are intended for design reference purposes only, and a 100% identical final product cannot be guaranteed.
  • Once the customer has reviewed and approved the design and customization details, order cancellation, return, refund, or replacement will not be accepted solely due to minor or previously communicated differences between the AI-generated image and the actual handcrafted product.
  • However, if the final product has significant differences from the approved specifications, genuine manufacturing defects, or major damage, the customer’s rights under applicable consumer protection laws will remain protected.

Important Notice: Before placing an order based on an AI-generated image, customers are responsible for understanding the limitations of handmade customization and confirming the final design, specifications, and possible variations.

6. Shipping & Delivery Policy

CadyCraft delivers its handcrafted furniture and home décor products to almost all parts of India.

  • Order Dispatch: Orders are generally dispatched within 3–4 weeks of order confirmation.
  • Shipping Days: We ship on all working days except Sundays and National Holidays.
  • Standard Delivery: Delivery generally takes approximately 2–7 business days after dispatch, depending on the destination.
  • Remote Area Delivery: Deliveries to remote locations may take approximately 1–2 weeks, depending on the location and availability of courier services.

Shipping Delays

Occasionally, delivery may be delayed due to transportation issues, logistics challenges, weather conditions, or other unforeseen circumstances beyond our control.

CadyCraft makes every reasonable effort to ensure the safe and timely delivery of all orders. We appreciate our customers’ patience and cooperation in such situations.

Order Cancellation Due to Delivery Issues

If an order cannot be delivered due to unavoidable circumstances or if a shipment becomes untraceable, CadyCraft reserves the right to cancel the order.

In such cases, the amount paid for the cancelled product will be refunded to the customer’s original payment method.

7. Contact Information

For any questions or assistance regarding returns, refunds, replacements, order cancellations, or shipping and delivery, please contact us.

CadyCraft

Email: Cadycraftwork@gmail.com

Website: https://cadycraft.in

Location: Jodhpur, Rajasthan, India

Important Disclaimer

All CadyCraft policies are subject to applicable Indian consumer protection laws. Nothing in these policies is intended to limit or exclude any statutory consumer rights.

By placing an order with CadyCraft, customers acknowledge that they have read and understood the applicable order, customization, shipping, return, refund, and cancellation terms.

This is the English version, structured for use on your CadyCraft website. Before publishing, have the 30% cancellation charge, mandatory unboxing-video condition, and refund restrictions reviewed for compliance with Indian consumer protection laws.